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Commissions FAQs

We take pride in our work at Julian Jeremy Millinery and great care is taken to make sure customers are 100% satisfied with their commission. As all head pieces are meticulously hand-crafted, please allow 4-6 weeks before your event for all bespoke orders. This is why we recommend that you contact Julian Jeremy Millinery if you have any concerns over purchasing any products from us. Contact us

'...Ladies Day, particularly Ascot, is a busy time for me.


Ladies want to stand out of the crowd, whilst also maintaining that level of decorum.'

Our commissions are classed as exclusive one offs. Our clients privacy and exclusivity are of the upmost importance to us. That is why, when you purchase a bespoke headpiece you will be the only person in the World owning that piece.

 

An initial 1-2-1 appointment can be held at the studio or virtually online depending on location. This will be a free appointment, that will last for approximately 1 hour. Previous clients have enjoyed the relaxed intimate time at the studio, because they can try on pieces and discuss their expectations and ideas with Julian.

During this initial appointment please bring along any garments, or inspiration that you wish your headpiece to be designed around. This can be your dress or outfit for the special event, or photos, pictures that you wish the headpiece to be designed around. This way we can work together to discuss ideas and inspiration for your special headpiece.

 

For headpieces that need to colour match an outfit, please be aware that we may need a fabric swatch to match. Sometimes photos won't be sufficient enough to colour match perfectly, so if you can, and as to avoid any disappointment please bring along as much of the outfit.

 

A second appointment maybe arranged for fitting so that both parties are happy with progress and any adjustments are made. For more intricate designs further appointments will be necessary.

               

Commissions will be agreed by a signed contract, this contract includes a final drawn design and invoice of materials. Due to the nature of these orders, we do not offer refunds on headpieces made. We want our clients to be happy with any work undertaken and expect clear and concise conversations to be held from both parties.

 

For this reason, a deposit of 40% will be taken after the agreed invoice is signed. All commissions remain the intellectual property of Julian Jeremy Millinery until final purchase has been made. Unless declared by the customer, Julian Jeremy has the right to reproduction of images on the website and Social Media: Instagram, Twitter and TikTok @ J_J_Millinery

Terms and Conditions:

  • Items and images bearing the Julian Jeremy Millinery Label and on the website are subject to copyright of Julian Jeremy Millinery. Any reproduction of images must obtain permission from Julian Jeremy Millinery.

  • All headpieces are delicate, so make sure to protect the headpiece from adverse weather. Seek shelter from rain, snow or high winds.

  • Please note that Terms and Conditions vary for Ready-to-Wear, Hire and Commissioned contracts and would advise clicking on the links from the drop down FAQ menu.

  • Signing any Ready-to-Wear receipt, Hire Contract and/or Commissions Invoice, affirms you have read all the Terms and Conditions associated with it.

  • As bespoke pieces are based on your individual requirements, please allow 3 weeks for your headpiece to be made prior to collection before your event. Collection date will be agreed by both parties and stated on a Commissions Invoice.

  • The design sketch on the commissions invoice, is a translation of a discussed design, to which both parties have discussed and agreed.

  • In the unlikely event of the initial costs of labour/material varying during the making process, these will be discussed and agreed by both parties.

  • Julian Jeremy Millinery does not accept refunds or exchanges on bespoke and commissioned pieces. However, this does not affect your statutory rights.

Booking and Payment:

  • Please note that certain times of the year maybe busier than others, such as Ascot or Goodwood and would advise making contact as soon as possible for commissioned work so as to avoid disappointment.

  • An initial consultation of up to 45 minutes, costing £40.00 will be required. If you wish to proceed with the agreed design, this initial consultation fee of £40.00 will be deducted from your final commissions invoice.

  • During this initial consultation we discuss style, material and colour. Preferably this consultation will occur at the studio, please bring along the outfit you intend to wear, you can try on some pieces, and we can mutually agree on your design.

  • If you are unable to attend the studio, consultations can occur via a video call.

  • 7 days after the initial consultation you will receive the commissions invoice. On the invoice both parties must agree on design and materials before signing. When all parties are agreed, a 40% deposit is required before any work can commence.

  • 21 days after the initial consultation, you will be required to come to the studio for a fitting consultation. Here you will be shown how to wear the headpiece and any final adjustments can be made.

  • A week later your headpiece will be ready for collection/posting.

  • Invoice costs cover a minimum of 2 consultations, labour, materials and postage (if applicable)

  • Any amendments to design and/or materials (by either parties) must be made within a reasonable time frame and costs will be reflected in a new invoice signed by both parties.

Cancellation:

  • We do not accept refunds or exchanges on bespoke and commissioned pieces. However, this does not affect your statutory rights.

  • Cancellation of commissions made within 48 hours of initial consultation will receive a 50% refund of initial consultation charge. This will be refunded via the same method of payment used to pay for it.

  • Cancellations of commissions made after 48 hours of initial consultation, and prior to signing of commissions invoice, will not receive any refund of initial consultation charge.

  • Cancellation of the signed commissions invoice made within 48 hours of signing will receive a full refund of deposit but not the initial consultation charge. This will be refunded via the same method of payment used to pay for it.

  • Cancellations of the signed commissions invoice made after 48 hours of signing, will not receive any refund of deposit or initial consultation charge.

Shipping:

  • Commissions can be collected from the studio upon prior agreement. 

  • UK shipping is free and despatched with Royal Mail. If you require an alternative shipping method then this must be disclosed during the initial consultation. 

  • All shipping will be despatched tracked (Tracking number sent via email) and will require a signature upon delivery.

  • Delivery dates will vary according to location and shipping method.

  • The upmost care is taken in the packaging of your headpiece.

  • Any damage during shipping to your delivery address, must be reported immediately, with photos to julianjeremy@hotmail.co.uk

  • Shipping refers only to headpieces that have been despatched via the post to you, the customer. Not in the transportation of headpieces that are collected in person from the studio.

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